Shipping, Returns & Damaged Items Policy

Last Updated: June 12, 2026

Thank you for shopping with Posable Mannequins.

Shipping Policy

Most orders ship from our U.S. warehouse network within 1ā€“3 business days. Delivery times vary based on product availability, destination, and carrier schedules.

Estimated shipping and delivery dates are provided for reference only and are not guaranteed.

Shipping delays may occur due to circumstances outside our control, including:

  • Carrier delays
  • Manufacturer or supplier delays
  • Inventory shortages
  • Weather events
  • Labor disruptions
  • Other unforeseen circumstances

Shipping charges are non-refundable once an order has shipped.

Please inspect all shipments immediately upon delivery. Any visible damage should be noted with the carrier whenever possible.

Concealed damage, missing parts, manufacturer defects, or shipping-related issues must be reported to Posable Mannequins within 5 business days of delivery.

Orders that have already shipped cannot be canceled and are subject to the return policy outlined below.

Non-Returnable Items

The following products are final sale and are not eligible for return:

  • Fiberglass Posable Mannequins
  • Ghost Photography Mannequins
  • Custom, modified, painted, or made-to-order products
  • Any product specifically marked as non-returnable on the product page

Due to the size, fragility, and shipping costs associated with mannequin displays, many products are non-returnable.

All other products may be eligible for return subject to the conditions outlined below.

Return Eligibility

Returns are accepted for both defective and non-defective products that qualify under this policy.

To be eligible for a return:

  • You must contact Posable Mannequins within 5 business days of delivery to request return authorization.
  • Returned merchandise must be in new, unused condition.
  • A Return Merchandise Authorization (RMA) must be issued before merchandise is returned.
  • Authorized returns must be shipped within 10 calendar days of delivery.

Returns sent without prior authorization may be refused.

Exchanges are not currently offered.

Damage Claims & Manufacturer Defects

To process a damage claim, replacement request, or missing parts claim, please provide:

  • Clear photographs of all damaged areas
  • Photographs of the shipping carton and packaging materials
  • A photograph of the UPS or FedEx shipping label

Photos are required for all damage claims.

Please retain all original packaging materials until your claim has been resolved. Claims may be denied if packaging materials have been discarded.

If a product arrives with a verified manufacturer defect, replacement parts or a replacement product will be provided at no additional charge.

Glass mannequin bases are considered damaged only if they arrive broken upon delivery.

Returns for Reasons Other Than Damage

Approved returns must be shipped prepaid by the customer in their original packaging for inspection.

Customers are responsible for return shipping costs.

Returned merchandise must be received in new, unused, and resalable condition.

A 25% restocking fee will be deducted from the refund amount for approved non-defective returns.

Original shipping charges and return shipping costs are non-refundable.

If returned merchandise arrives damaged, incomplete, used, or otherwise unsuitable for resale, no refund will be issued and the item may be returned to the customer at the customer's expense.

Defective products approved for return are not subject to the 25% restocking fee.

Important Packaging Requirements

If a return has been authorized, repack all components exactly as originally received and, whenever possible, reuse the original packaging materials.

Fiberglass mannequins are fragile and should be fully insured for the purchase price during shipment. Secure all bases and heavy components in their original locations within the packaging.

For mannequins with glass bases, place the glass base in its original protective packaging and secure it separately within the carton.

Improper packaging may result in the return being refused if the merchandise arrives damaged during transit.

Refund Processing

Once an approved return has been received and inspected, refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have questions or would like to initiate a return request, please contact us:

Posable Mannequins
Phone: (800) 833-0429
Email: sales@posablemannequins.com